Shipping Policy
Effective Date: [Insert Date]
At ZARD FASHION, we are committed to delivering your orders safely and on time. Please review our shipping policy below.
1. Shipping Coverage
- We currently deliver across Sri Lanka
- Future international shipping may be introduced
2. Order Processing Time
- Orders are processed within 1–2 business days after confirmation
- Orders placed on weekends or holidays will be processed on the next working day
3. Delivery Time
Estimated delivery times:
- Within main cities: 2–4 business days
- Outside city areas: 3–7 business days
Delivery times may vary depending on location and external factors.
4. Shipping Charges
- Shipping fees may vary based on location and order size
- Exact shipping cost will be displayed at checkout
5. Cash on Delivery (COD)
- COD is available for eligible locations
- Customers must ensure availability to receive and pay for the order
6. Order Tracking
- Once your order is shipped, you may receive tracking details via:
- SMS
7. Delivery Conditions
- Customers must provide accurate name, address, and contact number
- Failed delivery attempts due to incorrect details may result in delays or cancellation
8. Delays
We are not responsible for delays caused by:
- Courier service issues
- Weather conditions
- Public holidays or unforeseen circumstances
However, we will always try to keep you informed.
9. Damaged or Lost Packages
- If your order arrives damaged, report it within 24 hours
- If your package is lost, contact us for assistance and investigation
10. Contact Us
For shipping-related inquiries:
- Email: fashionzard@gmail.com
- Website: ZARDFASHION