Return & Refund
Effective Date: [Insert Date]
At ZARD FASHION, we aim to provide quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
You may request a return if:
- The item is damaged, defective, or incorrect
- The item is unused, unworn, and in original condition
- The item is returned with original packaging and tags
2. Return Timeframe
- Return requests must be made within 48 hours of receiving the item
- Requests made after this period may not be accepted
3. Non-Returnable Items
The following items cannot be returned:
- Used or worn items
- Items without original packaging or tags
- Clearance or final sale items
- Personal or hygiene-sensitive products (if applicable)
4. Return Process
To initiate a return:
- Contact our support team via email: fashionzard@gmail.com
- Provide your order number and reason for return
- Wait for return approval and instructions
- Send the item back as instructed
5. Refund Policy
- Refunds will be processed after inspection of the returned item
- Approved refunds will be issued via:
- Bank transfer
- Original payment method (for online payments)
- Refund processing time: [5–10 business days]
6. Cash on Delivery (COD) Orders
- Refunds for COD orders will be issued via bank transfer only
- Customers must provide correct bank details
7. Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
- Shipping charges are non-refundable
8. Exchange Policy
- Exchanges are allowed only for defective or incorrect items
- Replacement is subject to stock availability
9. Order Cancellation
- Orders can be canceled before dispatch
- Once shipped, cancellation is not allowed
10. Contact Us
For return and refund requests:
- Email: fashionzard@gmail.com
- Website: ZARDFASHION